| 1. How can I register through Victoria Motors to buy vehicles at the Copart web site? |
Registration process through Victoria Motors web site is very simple, to register simply fill out the registration form, pay the registration (one time or multiple purchase) fee and security deposit, and a Copart user name and password will be sent to provided email address.
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2. Is the security deposit refundable? |
| The security deposit is refundable. It will be refunded upon your request. ATTENTION: The deposit refund is accompanied by the account and registration cancellation. The registration fee is nonrefundable. Also note that the security deposit can not be included into the cost of the vehicle!
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3. What is my user name? |
| Your user name is your Copart auto auctions buyer number.
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4. How long do I have to bid? |
Preliminary bids are accepted 24 hours a day and until 1 hour before the virtual auction begins. Virtual bids occur in real time during the virtual auction on sale day. Once a bid is entered, it cannot be lowered or deleted. You may increase your bid at anytime.
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5. Is there additional fees to awarded vehicle at Copart? |
| Yes, there are additional fees, please use our fee simulator.
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6. What are the different ways I can sort the sale list? |
| Sale lists can be sorted by Item # or Make. Click on “Item #” or “Make” to sort the list.
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7. How do I get to the bid entry screen? |
For Preliminary Bidding, there are links to the lot detail display from each Sale List and every result of a SEARCH VEHICLE search. To place bids during a virtual auction, select “VB2” from the Member Home screen.
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8. Is there a limit to how many bids I may submit? |
No. You may submit as many bids as you wish for each vehicle.
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9. I placed an Internet bid for an amount of $5000 but received the following message: “We're sorry. You have exceeded your bidding limits. Your bid cannot be accepted." |
It depends on amount of deposit you paid. For example if you paid minimum of $400 you will be allowed to bid for maximum of $4000. If you wish to bid higher amount on your selected vehicle you must lift your limits, simply pay additional deposit. Each $100 paid in addition to 400$ will lift your limits for additional $1000.
Security deposit scale:
• Deposit $400 — $4000
• Deposit $500 —$5000
• Deposit $1000 — $10000
• Deposit $2000 — $20000
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10. When I place an Internet bid, I get the following message: "Current status does not allow on-line bidding. ...". Why? |
| Please contact Victoria Motors not a Copart auto auctions to check your buyer status.
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11. When I placed an Internet bid, I got an "Unexpected Error Occurred. |
Check the sale date of the lot you placed a bid on. If there is no sale date, then the lot was pulled from that sale.
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12. I am unable to log onto the Copart Online Bidding system to change a bid. Can a Victoria Motors or Copart employee make the changes on my behalf? |
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| Victoria Motors or Copart auto auctions employees cannot make or change any bids on a buyer's behalf.
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13. What happens if my preliminary bid ties with a virtual auction buyer for the same vehicle? |
| If your preliminary bid ties with a virtual bidder for a particular vehicle, then the award goes to the virtual bidder. To prevent a tie, the preliminary bidder should answer "Yes" to the Bid Increment question. When the Bid Increment option is used, BID4U will increase the preliminary bid by one and only one increment, therefore breaking the tie.
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14. What is Bid Increment? |
When the Bid Increment option is used, BID4U will increase the preliminary maximum bid by one and only one additional increment if the maximum bid is tied, therefore breaking the tie. When the Bid Increment option is not used, if the preliminary maximum bid is tied with a virtual bid, the virtual bidder will be awarded the vehicle.
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15. What is BID4U? |
Copart uses BID4U to make the bidding process easier and more efficient. BID4U represents the highest preliminary bidder during the virtual auction. Simply enter the maximum price you are willing to pay for the lot during preliminary bidding and BID4U will bid on your behalf up to your maximum bid during the virtual auction. BID4U will only bid one increment over the current bid to maintain your position as the highest bidder. This allows you to purchase a vehicle below your maximum bid if bidding doesn’t meet or exceed your maximum bid. If the Bid Increment option is selected, BID4U will only bid one additional increment over your maximum bid to break a tie. If a bidder with a higher maximum out-bids you, you will be notified via email. As a security precaution no one including Copart associates can see your maximum bid. It is 100% confidential!
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16. Can I change a submitted bid? |
No. You cannot lower or delete a bid once it has been entered. You may submit a higher bid
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17. Can I delete a submitted bid? |
Once a bid is entered, it is treated like a current bid and cannot be deleted.
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18. How can I view more than one sale or multiple lane sales on the Internet? |
You can select the first sale or lane you are interested in, by clicking on “Mini screen” or “Full Screen” next to the sale or lane from the VB2 Sales option on the Member Home screen. A new window will open on your computer with that sale or lane’s items. To select another sale or lane, go back to the sale list and click on “Mini screen” or “Full Screen” next to the sale or lane you want to join. Another new window will open with the second sale or lane’s items. Repeat these steps as needed to join each sale or lane you wish. You can move the windows around to be able to view the “Current Item #” being bid at each sale or lane. To move a window, click on the top of the title bar and hold it while dragging the mouse to the position you like.
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19. If I am awarded the vehicle, do I pay my maximum bid amount? |
For preliminary bidders, the maximum bid amount may not be what you pay. If you are the high bidder during the virtual auction and the virtual bids do not meet or exceed your amount, you are awarded the vehicle for the high bid amount. For example: if your maximum bid is $2000 and the Virtual Auctions stops at $1400 with you as the high bidder, you get the vehicle for $1400.
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20. How can I see all my previously entered bids? |
There is an option on the Buyer Account screen entitled "Check Bids". Selecting “Current Bids” from the Check Bids screen will display your top bid on each lot.
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21. How long can I check my bids? |
Bids will appear under Current Bids until the vehicle is sold. Once the vehicle is sold the bid will show up in Final Bids as sold and will show whether the vehicle was awarded to you or not.
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22. How will I know if my bid was the highest auction bid? |
You can check the auction results for each of your bids using the option entitled "Check Bids" on the Buyer Account screen, and selecting “Final Bids”. Your bid results are available for one week after the sale date.
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23. I entered a higher bid on a lot yet my prior bid is shown on the Current Bids display. |
You must press the "Reload" or "Refresh" button to see the most recent bids or you must change your Internet Explorer setting for Temporary Internet files. In Internet Explorer 3.0 select View -> Options and click on the "Advanced" tab. In Internet Explorer 4.0 select View -> Internet Options and click on the "General" tab. Click on the Settings button for Temporary Internet Files and select "Every visit to the page" under "Check for newer versions of stored pages:"
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24. I just received an email stating that I lost the bid, but my bid amount was the same as the winning amount. Why did I lose? |
We do our best not to allow ties to happen. However, when they do, it is Copart's policy to award the vehicle to the virtual bidder, not the preliminary bidder. Utilize the Bid Increment option to prevent a tie.
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25. If I am awarded a lot, how long do I have before payment is due? |
You have two business days to make payment arrangements after and not including auction day before a $50 late payment fee is charged.
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26. If I am awarded a lot, how many days do I have before storage is charged? |
Internet bidders get 6 days of free storage. In other words, if the sale is on Friday, you have until the next Thursday to pick up your vehicle. Storage will start accruing one week from the sale date.
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27. Where can i find the list of sales results? |
The sales results can be found at the History of sales.
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28. What is the bank account where I should transfer the money for the awarded lot? |
All the bank information will be indicated in the invoice for the awarded vehicle. The invoice will be sent to your registered email address. Please, note that the security deposit can not be included into the cost of the vehicle!
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29. I have placed a bid, but received the following message: "Invalid bid amount. Please, enter digits only (0-9)". |
Please, check the entered amount. The system does not accept any punctuation signs. For example: if you want to bid $1000.00 (one thousand), you should enter 1000.
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30. What is the difference between Multiple and Single purchase registration? |
The Single purchase registration does not require the registration fee $150. It is good only for 1 purchase and valid during 30 days. If no purchase is made within 30 days, the account will be closed and deposit refunded. If you are interested to upgrade the registration after the period of 30 days, you can pay the registration fee $150. The Multiple purchase registration is a 1 year registration and is valid only if the deposit is on your account. If the deposit is refunded, the registration is not valid any more.
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| Online Bidding Frequently Asked Questions (3) |
1. Browsers
2. Browser Settings
3. Security
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| 1. Browsers |
• You must be using a browser that supports secure connections (SSL) and
JavaScript. Netscape 3.0 and above or Internet Explorer 4.0 or above work
correctly with Copart Online Bidding.
• AOL’s browser does not work with our on-line bidding system but AOL users can
still use the Copart Online Bidding system by running Netscape or Internet
Explorer with AOL. (Tip: in AOL, search by the keywords "Netscape" or
"Winsock" to find help on how to set up these programs.)
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| • Configure for automatic refresh: |
To configure a PC to automatically refresh photos and data when returning to a
web page previously visited, follow these steps:
1. From any web page, select "Tools", then "Internet Options"
2. In the "Temporary Internet Files" section, click "Settings"
3. Set "Check for newer versions of stored pages" to "Automatically"
4. Set "Amount of disk space to use" to "10 MB".
This will ensure that you have access to the most current information available.
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| 2. Browser Settings |
• JavaScript must be enabled to use the Copart Online Bidding system
• Ensure that the option to enable JavaScript is checked in your browser
settings.
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• Cookies must not be disabled.
• Ensure that the option to disable cookies is not checked in your browser
settings. Cookies "remember" information about you so that you do not
need to rekey information. All cookies set by our online bidding system are
automatically removed when you close your browser.
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| 3. Security |
Our Online Bidding system uses the latest Internet technology for secure communications between your PC and our computer system. We have installed a digital certificate on our computer that uses a special means of communicating with your browser called Secure Sockets Layer Protocol (SSL). This establishes a "handshake" with your computer that verifies that when you connect to our Web site, you have truly contacted Copart. In fact, upon entering the Online Bidding area, you will note that the security icon, typically a key or a lock, in the bottom left-hand portion of your screen will be closed or connected, signifying that you are in a secure session with Copart.
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